In short
- Yes, a bank can freeze your account after you use 0xramp.
- The decision belongs to your bank, under its own rules. 0xramp is not part of that decision and cannot reverse it.
- 0xramp never holds your funds or moves money. Independent merchants on the P2P.me network send or receive the local currency that settles your order.
- The same risk exists in any path between crypto and local currency, custodial exchanges included.
Which orders it applies to
The risk applies to orders where your bank account sends or receives local currency:- Buy: your bank sends a payment to a P2P merchant.
- Sell: a P2P merchant sends a payment to your bank or payment app.
Why banks freeze accounts
Banks review transfers under their own rules and the regulations of their country. Some banks and countries apply strict controls and may flag peer-to-peer transfers as unusual. Common reasons include:- Unknown counterparty. The transfer goes to or comes from a person you have not dealt with before.
- Crypto connection. The bank links the counterparty or the transfer to crypto activity.
- Flagged counterparty. The other side of the transfer was already flagged by their own bank.
- Compliance checks. The transfer triggers the bank’s anti-money-laundering (AML) review.
What a freeze can affect
A freeze applies to your bank account, not only to the transfer linked to your order. While it lasts, you may not be able to use the balance, including salary, savings, or other funds that never touched crypto. Your bank decides how long the review takes and what it asks from you.Who holds what at each step
0xramp holds nothing at any step. The value of your order moves between your bank, a P2P merchant, P2P.me escrow, and NEAR Intents.Buy
Sell
If the merchant leg of a sell fails, the USDC stays in your P2P.me account on Base. See Selling.
Who does what
Before you trade
- Know your bank’s rules. Check its terms for peer-to-peer and crypto-related transfers.
- Choose the account with care. Consider an account that does not hold funds you depend on day to day.
- Start small. Try a small order first with any new rail or account.
- Keep your records. Save the receipt of every order and the payment receipt from your bank app.
If your account is frozen
1
Keep your records
Save your order ID and receipt from Activity, the payment receipt from your bank app, and the on-chain transaction hash if you sold crypto.
2
Talk to your bank
Ask what the review needs from you. Your 0xramp receipt shows the amounts, fees, exchange rate, timestamps, and on-chain references of the order.
3
Contact support
Contact support on Telegram with your order details. 0xramp cannot lift a freeze on your bank account.
Transparent ZEC delivery
This is separate from bank risk. ZEC is delivered to a transparent address (t-addr) only. The address and amount are public on the Zcash chain. See Privacy.What 0xramp is doing about it
Live today Before you confirm an order, the app tells you who handles your money and what can go wrong:- Buy: the pay panel explains that your payment goes to an independent P2P merchant and warns about this risk.
- Sell: the receive panel warns about this risk and links to this page.
- Pay with QR (pilot): the entry card explains that a partner merchant settles the bill, before you send ZEC.
- Swap: for swaps routed through NEAR Intents, the form explains that NEAR Intents converts your asset, that 0xramp never holds your funds, and that a failed conversion returns to your refund address.
- ZEC: the destination field explains that the transparent address and amount are public on the Zcash chain, and links to Privacy. The refund note says the same about transparent refunds.
- Failure messages that name the party responsible: settlement protocol, merchant bank, swap provider, or 0xramp session.
- A corridor status page showing each corridor as live, degraded, or paused.
- A count of freeze-related support cases in each monthly report on the Zcash Community Forum.