Telegram
Join the 0xramp community and get support on Telegram: t.me/zeroxrampWhat to have ready
When contacting support, include:- Order ID — visible on the Activity page. This is the most important piece of information.
- Wallet address — the address associated with your order.
- Transaction references — payment reference from your bank app (for buys) or on-chain transaction hash (for sells).
- Description — what happened and at which step.
Self-service
Before reaching out, check:- Failed Trades for common issues and resolution steps.
- FAQ for frequently asked questions.
- Limits & Verification if your limit is blocking a trade.